When you use our Platform, we collect and store your personal information, which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, either by signing up through our portal or signing in through an associate API such as Google or Facebook, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may automatically track certain information about you based upon your behavior on our Platform. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.
We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".
If you choose to donate or contribute on or through the Platform, we collect information about your donations patterns and generally your usage behavior.
If you transact with us (through making donations / contributions), we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide User support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up an account with us. While you can browse some sections of our Platform without being a registered member, certain activities (such as making a donation / contribution) do require registration. We do use your contact information to send you information such as receipts, certificates, upcoming events, newsletters, etc. We also provide certain data to the Campaigner to interact with you and send you information of the type aforementioned as well as to complete certain transactions and fulfill commitments such as rewards, updates and the like.
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money either by us or through an authorized payment gateway facility; measure User interests in Fundraisers hosted on our site, inform you about updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Platform.
We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
The following is information that we will not share with any third parties or disclose to any person other than as required by law; Sensitive Personal Data or Information of any person being the password, financial information such as Bank account or credit card or debit card or other payment instrument details, sexual orientation or any other sensitive personal information not essential for the continued use of the Platform.
We may share personal information with our other corporate and /or associate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one associate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
Our Platform links to other websites and app that may collect personally identifiable information about you. Ketto is not responsible for the privacy practices or the content of those linked websites and app.
Our Platform has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Our web hosts, transaction affiliates etc, all use industry grade and standardized methods to protect your information from any misuse.
If any User has sufficient reason to believe their Data as regarded as that which we do not share with third parties, has been compromised or there has been a breach of security due to a cyber security incident, you may write to us immediately at the contact details mentioned below so that we may take suitable measures to either rectify such a breach and inform the concerned authorities of a cyber security incident.
To report an abuse on the Platform, not being a cyber security incident, a User may click on the Report Abuse tab found at the bottom of the page and provide details of the abuse. Upon receiving such information Ketto will examine the abuse and take suitable and necessary steps to remedy it.
If at any time a User wishes to review the information provided to Ketto at the time of registering with Ketto or at any time thereafter, you may do so by signing into your account and amending the same.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our Campaigner, and from us in general, after setting up an account. All Users are also given the option of cancelling their User accounts and bringing to our attention their desire to discontinue the use of our services.
If you want to deactivate your account or remove your contact information from all Ketto.org's lists and newsletters, please write to us at firstname.lastname@example.org
We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, emailaddress, or telephone number and generally other information which may identify you personally) about your visits to this and other websites and app in order to provide advertisements about goods and services of interest to you.
The donors/contributors hereby permit Ketto to share their personal information such as name, email address, contact information to the respective Campaigner and beneficiaries of the donations made by the donors via Ketto.org
By continuing to the next step you are willingly giving Ketto permission to contact you via WhatsApp, Email, SMS, and other modes of communication.
Information provided by you to Ketto is processed, stored and retained through our servers and web hosts being Amazon Web Services.
Our web hosts and agency managing your information are compliant with IS/ISO/IEC27001 or an equivalent in standards of Security Techniques and Information Security Management System Requirements.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Ketto Online Ventures Private Limited
Corporate Office: Office No.201/202,
Marol Maroshi Road,
Marol, Andheri East,
Phone: +91- 022 - 65702567
Time: Mon – Sat (9:00 – 18:00)